Iversoft will always ensure that customer service towards both past, current and potential clients with disabilities are guided by these principles:
- Dignity – service will be provided in a way that allows the person with a disability to maintain self-respect and the respect of other people
- Independence – a person with a disability is allowed to do things on their own without unnecessary help or interference from others
- Integration – service will be provided in a way that allows the person with a disability to benefit from the same services, in the same place, and in the same (or similar way) as other clients, unless a different way is necessary to enable them access to our services
- Equal opportunity – service will be provided to a person with a disability in such a way that they have an equal opportunity to access our services and facilities as what is given to others
Ways to incorporate this into how you provide customer service to our clients include:
- Welcome any support person a client requires and ensuring you address the person directly, not speaking through the support person
- Inviting clients to provide feedback in a variety of ways. This can be in person, by telephone, in writing, or electronically. Ensure you clarify how you will follow up to the feedback
- Consulting with clients before they come in to see if they require any specific accommodations, for example;
- Providing information and communications materials in accessible formats or with communication supports. This includes publicly available information about our services and facilities as well as publicly available emergency information.
- Providing documentation in structured electronic files and are formatted in a way that allows them to be downloaded. Structured electronic files are easier to convert to accessible formats including braille, DAISY and web pages.
- Providing information and communications materials in accessible formats or with communication supports. This includes publicly available information about our services and facilities as well as publicly available emergency information.
- Providing documentation in structured electronic files and are formatted in a way that allows them to be downloaded. Structured electronic files are easier to convert to accessible formats including braille, DAISY and web pages.